Netflix Stuttering On Windows 10: How To Fix It


Netflix is the OG video streaming platform and has millions of subscribers to its service. Being a big platform like that, it’s bound to have some issues. One such issue is the stuttering problem. If you experienced Netflix stuttering on Windows 10, then you’re at the right place.

Some ways to fix Netflix stuttering on Windows 10 are:

  • Update video streaming Apps
  • Reboot or turn off hardware acceleration
  • Clear browser cache
  • Clear the Mspr.Hds File
  • Reset the Netflix app on your PC or laptop
  • Check on the ‘Use the Software Rendering’ option
  • Modify the audio playback

Solve this issues by rebooting your PC. It might be obvious to some, but it can be easy to forget when you encounter a problem. Restarting your computer will release any corrupted services and clear your RAM.

This blog aims to solve your playback issues of Netflix on Windows 10, video lagging, sound issues, the video pauses issues, and inability to load video issues.You don’t need to worry about dealing with these issues. Here are some simple hacks to enhance your binge-watching experience.

See also: 7 Ways to Fix Netflix Error M7703-1003

Common Netflix Issues

  • Netflix popping a message – something went wrong (with some Error Code)
  • Netflix popping the message- Sorry, there was a problem communicating with Netflix. Please try again. (T1)“
  • The sudden crashing of the app while trying to open it.
  • The Netflix app not working.
  • Black screen or soundless video

The common reasons for such issues might be the incompatibility of the graphic driver, the problem of the audio driver, updates in the Windows.

See also: 8 Ways to Fix Netflix App Not Working | Android, iPhone & iPad

How To Fix The Netflix Stuttering On Windows 10?

Here are some simple methods to solve Netflix Stuttering on Windows 10.

Method #1: Try to Update Video Streaming Apps

If you have any video streaming apps downloaded in your system, they might not be up to date. Try updating these apps as they help in online video streaming. The un-updated version of these apps can cause inefficient working of Netflix.

Method #2: Rebooting or Turning Off Hardware Acceleration

Sometimes turning off hardware acceleration or reporting of the current browser might help. This can be done by right-clicking on the flash video and checking the hardware acceleration option in the settings.

hardware acceleration
Hardware Acceleration

After this, you can check if the lagging issue is fixed or not.

Method #3: Clearing Browser Cache

The unwanted files of a web browser can cause bugs in the efficient working of the app. The overloading of the cache files, temp files, and the cookies of a browser should be cleaned as follows-

clear browsing data
Clear browsing data

You can find options like search history/ browsing history/ download history/ cookies and plug-in data/ cached files and images in the browser bar. After clicking on these, you can find the clear data button.

See also: 8 Ways to Fix Netflix App Not Working | Android, iPhone & iPad

Method #4: Clearing the mspr.hds File

Netflix uses Microsoft PlayReady to stream DRM-protected videos. DRM protection can sometimes cause issues in playback. You can try to erase the mspr.hds file and this will cause the windows to file a fresh one.

clearing the mspr.hds file
Clearing the mspr.hds File

Steps: Open the file explorer and go to Program Data > Microsoft > Play Ready > mspr.hds files and erase them. Also trying erasing the data in the recycle bin. Reboot your PC/laptop at last.

Method #5: Resetting the Netflix App on Your PC or laptop

You can reset the settings of Netflix to default by opening the settings, going through the apps, and opening the apps and features.

reset netflix
Reset Netflix

Find the Netflix app and click on the advanced button. Then, find the reset option and click on the reset button. After this process, you have to sign in again.

Method #6: Check on Use The Software Rendering option

Open the settings option in your internet explorer and click on the internet option.

netflix stuttering on windows 10
Netflix Stuttering On Windows 10

Find Advanced > Accelerated Graphics> Choose the Software Rendering in place of GPU Rendering and click OK. Reboot your system.

Method #7: Modifying the Audio Playback

You can try the track of decreasing the bit rate of audio playback.

modifying the audio playback
Modifying the Audio Playback

Steps: At the bottom right corner of the taskbar, find the sound icon. Choose playback devices. Right tick your default playback device. Open Properties > Advanced > drop-down menu in Default Format > choose 16 bit, 44100 Hz. Apply and click ok. Check if the issue is resolved.

See also: 4 Ways to Fix Netflix Error Code UI3012 | Quick-Fix Solutions

Learn the Solutions To Fix Netflix Error Code: m73535101

Some Other Solutions to Netflix Stuttering On Windows 10

  • Try Rebooting the Netflix App.
  • Check the Settings of Your Time Zone and Region. Correct them if wrong.
  • Check if your Windows is Updated.

Steps: Settings —> Windows update —> Check updates. Install the updates, if any.

Steps: Start —> apps —> Netflix —> uninstall.

After uninstalling the app, Start —> store —> search Netflix —> install.

  • Try Using Another Browser for Streaming
  • Try to Enable Video Compression.

A bug in the video playback may be caused by an update on the missing Microsoft video compression tool. Steps-

Start —> Setting —> Control Panel —> Add/Remove Program. Click on the Windows Setup > Components > Multimedia> Details. Tick the video compression to enable it.

  • Adjusting the Power Mode Settings

Having your system on battery saver mode most of the time can cause CPU management problems which may affect video playback.

Steps: Start > Settings > System > Battery> Change battery settings > Optimise for video quality. Try to restart your system.

  • Disable Your VPN or Proxy

The tools like VPN or proxy interfere with internet services. They can affect your speed of the internet and cause lagging issues. Most of them are overcrowded. Disabling your VPN or proxy can help you in resolving your Netflix stuttering issues.

  • Check Your System’s Antivirus

In some cases, the antivirus of the system blocks the Netflix or the browser you are using. You may check your settings and make sure that it does not block your internet connection or any sites.

See also: Netflix Freezing Computer [Solved] | 4 Easy Fixes


If these solutions still do not work for your computer or laptop, there might be some issue with your Windows system. You may scan your system using a PC repair tool.

See also: {Solved} 3 Ways to Fix Netflix NW-2-5 Error Code