We know how much you love Netflix. Streaming movies, web shows, documentaries, etc., on devices such as Mac, is one of the favorite things of millions of people today. But what if your relaxing time takes a u-turn by giving off Netflix unexpected error on Mac? Isn’t that disappointing?

Well! You can fix this unexpected error on Netflix by simply refreshing or restarting the app. Clear the application’s cache and update the app according to the latest version. Also, check if you are using the correct browser. You should also need to update that. 

If these easy fixes do not work, we will suggest other methods to eliminate the Netflix unexpected error on Mac. But first, let’s take a look at the possible causes.

Possible causes of Netflix’s unexpected error on Mac

Possible causes of Netflix’s unexpected error on Mac, such as Netflix error code M7111-1931-404, a common Netflix PC error, can include:

  • Netflix does not support several browsers, including Vivaldi, Brave, UC, QQ, and Baidu. It is advised to use a browser like Google Chrome, Mozilla Firefox, or Opera to enjoy Netflix. These programs are compatible with the HTML5 Player and Silverlight to stream HD and 4K videos. network not supported
  • Public networks must fulfill Netflix’s essential streaming criteria to function correctly on them. Examples of these networks include coffee shop Wi-Fi, cell phones, and satellite connections. For uninterrupted streaming, you need a reliable, fast internet connection. public network connections
  • In cookies, Netflix stores user information, such as watching preferences and playback status. Too many cookies might result in mistakes. Clearing your browser’s cache and cookies regularly will help you fix these problems and guarantee a seamless Netflix experience. clearing cookies and data
  • You can experience problems while attempting to stream material if Netflix’s servers are offline or having problems. You may wait for Netflix to fix or check the servers’ status. check the server
  • Some third-party browser add-ons employ cookies for various functions, including website analytics. These extensions can cause Netflix streaming to malfunction. The problem could be resolved by disabling or uninstalling such extensions. third party add ons
  • Verify that your internet connection can stream 4K content from Netflix at the required speed. Slow or unstable internet connections cause buffering and playback issues on the platform. If needed, upgrade your internet package to reach Netflix’s suggested speeds.  netflix in web browser

Solutions to fix Netflix’s unexpected error on Mac

Use a browser that supports Netflix

Sometimes, when you see Netflix’s unexpected error in Google Chrome, it is due to the specific video formats, such as Full HD (FHD) and 4K, which have unique requirements for playing while using Netflix streaming. You’ll need an HTML5-compliant web browser to use these formats.

If you are experiencing “Netflix unexpected error Chrome,” we advise upgrading it. Before attempting to reaccess Netflix, ensure the most recent web browser versions like Google Chrome, Mozilla Firefox, or Opera are installed. Explore solutions for Fixing Netflix Error HTP-998 for a seamless streaming experience.

See Also:  Netflix Won’t Cast To Chromecast? Fixes For Streaming Issues

BrowserMinimum VersionSupported Operating Systems
Chrome68  or olderWindows 7, 8.1, Mac OS X 10.10 and 10.11, macOS 10.12 or later, Chrome OS, and Linux
Microsoft EdgeN/AMacOS 10.12 or later, Windows 7 or 8.1.
Mozilla Firefox 65 or olderLinux, Mac OS X 10.10 and 10.11, macOS 10.12 or later, Windows 7 or later
Opera55 or olderLinux, Chrome OS, Mac OS X 10.10 or later, Mac OS X 10.10 and 10.11, or macOS 10.12 or later.
SafariN/AMac OS X 10.10 & 10.11, macOS 10.12 or later, iPadOS 13.0 or later.

Minimum VersionUnsupported Operating Systems
Chrome68 or lateriPadOS 13.0 or later.
Microsoft EdgeN/AMac OS X 10.10 & 10.11, iPadOS 13.0 or later, Chrome OS, Linux.
Mozilla Firefox65 or lateriPadOS 13.0 or later, Chrome OS.
Opera55 or lateriPadOS 13.0 or later, Chrome OS.
SafariN/ALinux, Chrome OS, Windows 7, and Windows 8.1 or later.

Netflix Supported Resolution

  • Google Chrome Up to 720p on Windows, Mac, and Linux Up to 1080p on Chrome OSnetflix supported resolution
  • Microsoft Edge up to 4K*
  • Mozilla Firefox up to 720p
  • Opera up to 720p
  • Safari up to 1080p on macOS 10.10 to 10.15
  • Safari up to 4K 11.0 or later

Clear cookies and cache

Websites use cookies, which resemble little bits of data, to identify you or keep track of your work on their site. clear browsing data

Too many cookies might occasionally lead to issues if you’ve been using your browser for a while. You should routinely erase the cookies on your browser while dealing with Netflix’s unexpected error reload page.

Disable Netflix Test

Take the following actions to stop Netflix testing:

  1. Go toNetflixin your web browser while it’s open.    netflix in web browser

2. Verify that the language mentioning participation in testing is turned on. If so, go right away to turn it off. turning off and deactivating test participation

3. To preserve the changes after deactivating testing participation, click “Done.”  

The Netflix unexpected error on the Mac could be fixed by carrying out the above actions.

Disable browser extension

Adblockers and other browser add-ons that depend on third-party cookies may infringe on Netflix’s terms of service and result in the M7353-5101 error while streaming. Try this first before constantly trying other solutions:

1. Go to the extension window in your browser.  extension window

2. Turn off each extension one at a time.  turn off browser extension

3. Visit the Netflix streaming window once again.  netflix streaming window

4. Please reload the page if you still experience Netflix’s unexpected error.  reload the page

Uninstall and update your browser

Netflix generally supports most browsers and operating systems; however, occasionally, if a browser hasn’t gotten updates in a while, it may not match the criteria for Netflix streaming, resulting in problems.

Follow these steps to solve this problem:

1. Right-click the browser you wish to remove in the Dock (on a Mac) or at the bottom of your computer screen.  delete the browser

2. On a Mac, choose “Quit” and then launch Finder. launch finder

3. On your computer, find the folder that houses the Google Chrome program. Usually, it’s in the Applications folder. applications folder in google chrome

If you still can’t locate it, use the “Find” option in the File menu by selecting option 4 and typing “Google Chrome.” 

4. To delete Google Chrome, drag it to the Trash. deleting google chrome

5. Reinstall the browser after downloading it from the official website. Follow all instructions carefully and finish the installation procedure.  reinstalling the browser

This should guarantee that your browser is up to date and that you comply with Netflix streaming standards.


Why can't I watch Netflix on my Macbook?

Update your system to El Capitan 10.11 or later to make Netflix compatible with the macOS on your computer. Refresh your browser data. Also, restart your browser on your Mac to resolve your problem.

Is Netflix compatible with Macbooks?

Netflix is compatible with macOS Cataline 10.15.4 or higher. If you are using a cable or adapter, it should support HDR.

Why is Netflix saying error try again later?

If you see this error while logging in, you might face a network connection issue or an incorrect password.

Will I lose any data if I delete the Netflix app cache on my Macbook?

No. It's safe to delete cache data, especially from your browser. If your browser has slowed down, remove the junk space and clear the cache to ensure the smooth working of the app.


That was all! We have jotted down the most searched solutions for the Netflix unexpected error on Mac. 

You can inspect the internet connection if this method still doesn’t work. Do check the antivirus of your Macbook, too. Sometimes, they block access to the internet. Also, disable any LAN or proxy servers to resolve the issue.

After applying all these methods, we are sure your Netflix is up and running on your Macbook, and you are back to watching your favourite shows. We hope all the solutions worked. Let us know what works best for you.