Are those annoying times when the “Samsung Smart TV Netflix sound cuts out” on your Samsung Smart TV making you frustrated? Everyone has experienced this situation when watching their favourite Netflix show, and suddenly, the sound cuts off, leaving them confused and irritated. Besides, we know how crucial uninterrupted sound is to your entertainment experience, whether you are watching your most recent addiction or catching up on the most recent series.

Start by checking cable connections and upgrading your TV and the Netflix app to address sound dropouts on your Samsung Smart TV when watching Netflix. Restart your TV and streaming device after adjusting audio settings, disabling capabilities like “Anynet+” or “HDMI-CEC,” and turning off these functions. Consider contacting Samsung support for more help if issues continue.

If you cannot figure it out and need detailed steps, don’t worry about it because we’re going to provide some quick fixes for Samsung TV sound cutting out that can help you say goodbye to those annoying audio dropouts forever.

Why does my TV sound keep cutting out?

Without a doubt, the following six reasons are potential causes when Samsung smart TV Netflix sound cuts out: samsung tv loses sound intermittently

  • Loose or broken HDMI or audio cables might distort the audio signal.
  • Compatibility problems may arise from an out-of-date Netflix app or TV firmware.
  • Poor audio settings might result in audible issues, such as choosing the incorrect audio output format (for example, PCM rather than Dolby).
  • Features like “Anynet+” that are part of the HDMI-CEC (Consumer Electronics Control) standard may cause audio playback to become unreliable.
  • Network congestion can cause audio dropouts and delays on slow or crowded internet connections.
  • Sound cutting out on TV might result from incompatibility or problems with the streaming device you’re using to view Netflix on your TV.

Therefore, you can frequently fix the audio dropouts on your Samsung Smart TV while watching Netflix by taking care of these possible causes.

See Also: How To Remove Netflix Account From Samsung TV: A Simple Guide

How to resolve Samsung Smart TV Netflix Sound Issues

When the Samsung smart TV Netflix sound cuts out, try the following fixes to resolve the problem

Turn off Anynet Settings

If your Anynet option is enabled, your TV sound might not work. To repair it, perform the following to see whether it’s on:

1. Use your remote’s Menu button. menu button on samsung remote

2. Select General. general

3. Choose External Device Manager in step 3.  external device manager

4. Click Anynet + (HDMI-CEC) in step 4.  anynet and hdmi cet

5. Select Off after selecting Enter.  turn off anynet and hdmi cec

This should aid in resolving the sound problem.

See Also: Netflix Volume Too Low? Solutions To Amplify Your Experience

Check your cable

Your cables won’t be able to deliver sound signals properly if they are damaged or malfunctioning. This might be the cause of your television’s intermittent sound. check the cables

Hence, consider replacing your cable to see if this would help you enjoy watching TV more.

Check for software issues.

Specific software faults may result in sporadic or transitory difficulties that are difficult to identify.

Thus, remove these software-related components if none of the previous remedies improve the problem.

You can use the traditional technique of power cycling to do this. Take these actions:

  1. Shut off your Samsung television.  shut off tv
  2. Remove the TV’s power cord from the outlet.  removing power cord
  3. Give the remaining charge in the memory or capacitor a minute to dissipate.
  4. Re-connect the TV’s power supply.  reconnect and start the tv
  5. Start the TV.

See Also: Netflix App Crashing On Roku TV? Solutions For Streaming Stability

Run sound diagnosis

A sound diagnostic test is one more sophisticated troubleshooting technique to handle the recurrent problem of your Samsung TV going off.

This approach can make it easier to find the root of the issue.

Additionally, depending on the type of your TV, the precise procedures needed for this test may change.

In most cases, you may perform this test according to these guidelines:

  1. On your remote control, press the Menu button.  menu button on samsung tv remote
  2. Select the Self Diagnosis item under the Support menu.  self diagnosis
  3. Decide on the Sound Test.  sound test 
  4. Pay attention to how the TV’s built-in speakers are producing sound.  check built in speakers sound

Likely, when the Samsung smart TV Netflix sound cuts out, the problem isn’t related to the TV’s hardware system if the speakers produce clear, high-quality sound.

Besides, if this isn’t the case, your built-in speakers or the TV’s sound circuitry are most likely to blame.

See Also: Netflix Volume Too Low? Solutions To Amplify Your Experience

Check the HDMI ports

If sound keeps cutting out on the TV, it might be due to broken or messy HDMI ports. hdmi port

Make sure to select an HDMI cable of the highest calibre.

Thus, by separating and re-connecting the wires, you can fix this.

 You should do the following to address this:

  1. Shut off the audio devices.  shut off audio devices
  2. Connect the device to a different TV port. different tv port
  3. Make sure your HDMI ports are spick and span and prepared for use. clean hdmi ports

Check if the headset is connected correctly

The TV will provide audio output to the headset if you use one with your television.

Sound disruptions may occur sporadically if the headset and device have a shaky or inconsistent connection.

Therefore, we advise you to unplug the headset from the TV if you want to watch your favourite movie using its built-in speakers.checking headset port

It is essential to check the headset port for any debris, even if you don’t usually use headsets. Occasionally, extraneous items in the port might prevent audio from working correctly and routing to the TV’s internal speakers.

1. Check the internet connection

A slow internet connection may be to blame for your issue if you’re streaming music or films.

This is similar to how your cable box may experience problems with a sluggish internet connection if it depends on a fast connection for good operation.speed test on samsung smart tv

Use a speed test application or website to evaluate your internet speeds to fix this problem.

Note that you won’t be able to stream your material successfully if your speed drops below 3 Mbps. The minimum speeds needed for various streaming qualities are:

  • You require a minimum of 3 Mbps to stream standard-definition video.
  • A minimum of 5 Mbps for high-definition (HD) video streaming.
  • A minimum of 25 Mbps to stream videos in 4K or HDR resolution.

Following the speed test, you should determine whether you need to contact your internet service provider for support or whether there are any other viable choices, such as ending your contract with them.

See Also: Netflix App Not Working | 8 Best Fixes

2. Disable Bluetooth capabilities

When the Samsung smart TV Netflix sound cuts out, it can be because of a bug that triggers an undesirable Bluetooth frequency.

You can resolve this by contacting Samsung support and asking them to turn off Bluetooth.   

The built-in sound diagnostic test can be run as an additional troubleshooting measure. sound diagnostic test

Furthermore, if your TV’s hardware causes the problem, you should consider buying a new Samsung TV or arranging its repair.

See Also: Netflix App Not Working | 8 Best Fixes


Why does my smart TV's sound continually shut off?

Check the sound settings on your TV and any linked devices first if the sound on your smart TV keeps going off. After that, switch off and disconnect your TV and the other items. Check wires are correctly and securely plugged into your TV and your accessories.

Which audio encoding standard does Netflix use?

Dolby Digital Plus (DD+) is the primary audio format used by Netflix. Further, check the information page for a particular film to see if it supports DD+ sound.

Why does the sound level on my Samsung TV bounce erratically?

The Sound Sensor, a new function, may be to blame if you observe the TV's volume changing abruptly. Also, You can turn this function on or off, depending on your preferences.

What may be causing the distorted sound on my Samsung TV?

It is essential to try alternative material since it can be exclusive to a single channel or media file. Additionally, check that the TV volume is between 50 and 60, and try changing it with the remote that came with your Set Top Box. Run a sound test to evaluate the audio quality and find any anomalies.


There’s no need to freak out if your Samsung smart TV Netflix sound cuts out. We have listed several fixes in case your Samsung TV loses sound intermittently. 

In most cases, all you’ll need to do to fix an issue is figure out its fundamental cause and utilize the troubleshooting advice we’ve given you in this tutorial. Also, don’t hesitate to contact your internet service provider, Samsung’s customer assistance, or a licensed TV repair professional.

Moreover, starting with troubleshooting can help you better understand the issue, ensure that you make educated decisions, and save your essential resources. 

Let us know if this guide helped. Share your thoughts in the comments.