Fix: There Was a Problem Resetting Your PC in Windows 10


Sometimes the best way to fix issues of a Windows PC if it’s not running well is to reset it. Windows has an option to reset your PC in the settings. This allows the user to get his / her PC back to Factory Configured settings. But often users face an error titled “There was a problem resetting your PC”.

This error while trying to reset your PC can be due to various reasons. In this article, we have covered 7 solutions that can help you solve this issue and reset your PC when you want to.

There was a Problem Resetting your PC Error Fixes

Here is the list of solutions that you can try out if Windows 10 won’t reset on your computer.

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Run System File Checker

Corrupted files on your system may be a major reason behind the reset error. It may happen that some major system files on your computer are corrupt. This will prevent Windows on your computer from resetting. So you have to run the System File Checker to repair these files. Then you can reset again. The steps below will guide you to do this:

  1. Search the command prompt in the start menu. Then right-click on it and select run as administrator.cmd run as administrator
  2. After the Command Prompt window opens, type in the command sfc/scannow. Hit Enter key to start scanning on your computcmd sfc scannow there was a problem resetting your pc
  3. After scanning is 100% complete, any system errors which were detected, will be automatically repaired. This will allow the files causing the error to function properly.
  4. Restart your PC once, and try to reset your Windows again.

Read also: Should I delete windows setup files?

Use a system restore point

Check your Windows whether you have a System Restore point setup or not. If you do have it, you should be able to return to it and fix the reset error automatically. This can be thought of as your computer going back in time. This solution will function only if the restore point was set before your computer displayed “there was a problem resetting your pc” error message. But you can still try it out since your files won’t be harmed at all during a system restore. The steps below will guide you to do this:

  1. Search for System Restore in the search bar of the Start menu. An option titled “Create a Restore Point” will appear. Select system restore
  2. A new window titled System Properties will open. Switch to the System Protection tab from the top of the windowsystem restore system properties
  3. Click the System Restore button.
  4. Click on Next after the System Restore window launches.system restore window there was a problem resetting your pc
  5. Your system may have automatically created restore points after software updates and installations. From the list, choose a point you want to return to. Select that and click on Next.
  6. Follow the on-screen instructions to return your PC to a past point. When you have completed all the steps, restart your PC and check if “there was a problem resetting your pc” error still appears.

See Also: How to reinstall Windows without losing data?

Rename System and Software registry

You may try to restore some crucial system files including the software registry itself to solve the issue of “there was a problem resetting your pc”. This also works for fixing various issues like corruption and malware. You have to open Command Prompt and enter a bunch of commands. To do this, follow the given steps carefully since wrong commands can lead to new issues:

  • Open Command Prompt from the start menu, but run it as administrator.

cmd run as administrator

  • Type in these 3 commands by pressing the enter key after each line to execute them in each step.

cd %windir%\system32\config

ren system system.001

ren software software.001

  • After you have run these commands, exit Command Prompt and restart your PC.

Now try resetting your PC once again and see if the issue persists.

Disable ReAgentc.exe

It has been reported by some Windows users that the “There was a problem resetting your PC” error disappeared immediately after disabling ReAgentc.exe. This method relates to the Windows Recovery Environment. Here is how to do it on Command Prompt:

  • Open Command Prompt from the start menu, but run it as administrator.

cmd run as administrator there was a problem resetting your pc

  • Type the command “reagentc/disable”. Press Enter.

reagentc disable

  • Re-enable the ReAgentc.exe by typing “reagentc/enable” command. Press Enter.

reagentc enable

  • Exit the Command Prompt by typing exit and hitting the Enter key. After that, restart your PC.

After booting up, you can try to reset your PC. Hopefully this will make sure your issue goes away.

Refresh Windows from the Windows Defender

Refreshing your PC from the Windows Defender application will delete most of your files that are on the system drive. This process basically reset your system as if it was a new installation of Windows. Back up important files before proceeding. Files other than those on your system drive may also get lost if something goes wrong. After backing up files, follow the given steps to do a Windows refresh from the Windows Defender:

  • By pressing Windows+I keys, open system settings.

settings update and security

  • Go to the Update & Security section in the settings window.
  • Click on the Windows Security/Windows Defender tab from the list of tabs on the left-side.
  • Click on the open Windows Security button. This may also appear as Open Windows Defender Security Center.
  • Scroll down to find Device performance & Health option.

settings device performance and health there was a problem resetting your pc

  • Click on the Additional Information button which is present under the Fresh Start section.

settings fresh start additional info

  • Click on the “Get Started” button. Go through the instructions that follow to refresh your PC. Then try to reset your PC again.

there-was-a-problem-resetting-your-pc will be solved.

Read also: Windows defender blocked by group policy

Restore Windows System image

Restoring your system may help you undo changes after installing windows updates, device drivers, etc. Still sometimes you may notice System Restore won’t work on Windows 10 or previous versions. In this case, you may use system image backup as a replacement. You could create a system image and bootable media in advance or else use free backup software like AOMEI Backupper Standard. The steps below will guide you to do this:

  • Insert the bootable media containing the system image created by AOMEI Backupper Standard. You can go to the main page of the software if you restart your computer and boot form this bootable drive.
  • Click Select Image file under the Restore tab to find the image on your external drive and hit the Next button.

aomei backupper standard select image there was a problem resetting your pc

  • Tick the box beside the text “restore this system backup”. Then also tick the box beside “Restore system to other location”.  After that, hit the Next button.

aomei backupper standard system restore to other location

  • Choose a destination partition to store the image file and click on the Next button.

aomei backupper standard system restore

  • Click the button labeled as “Start Restore” and restore the system image. If by any chance the system image is not created on the computer, check the Universal Restore feature to ensure a secure boot.

aomei backupper standard start restore there was a problem resetting your pc

Do a fresh Install of Windows

If Windows 10 causes you too much trouble, then you can do a fresh install of Windows to begin from scratch again. 

If your Windows product key has expired, you can always buy a new Windows key. We recommend going for genuine Windows versions always and avoid pirated softwares which threaten your privacy and security. This will make “there was a problem resetting your pc” error go away.

See also:

How to fix Windows update service not working?

How to fix Windows 10 activation error?


Why is my PC stuck while resetting?

This problem may arise due to a plethora of reasons which include internet connectivity issues. Due to the download of software updates after a factory reset has been done, internet connection is required. Problems with your internet can thus be responsible for your PC getting stuck while resetting.

Does a PC reset fix driver issues?

Yes, it does. Since resetting a computer brings a clean version of Windows 10, it also brings a whole bunch of device driver installations. So almost every existing driver issue will be fixed after resetting your PC. You would still need to download and install some additional drivers though which won’t install automatically.

Does resetting a PC clear viruses and malware?

A factory reset of a PC destroys the entire hard drive data and installs Windows freshly. This process clears out complex viruses along with all the data from the memory.


In conclusion, at the end of this article you will be able to resolve your issue of  “There was a problem resetting your PC”. This problem can arise due to various reasons as you might be aware now.

If you have any more suggestions on how to fix this issue on Windows systems, do write them down in the comments. Also, visit our website to read more such helpful articles.