Why Won’t My Pictures Import to my Computer? Try These Solutions!


Windows 10 provides built-in programs to retrieve photos from digital cameras and cellphones, but sometimes it doesn’t work. This can lead to lost photos. So you’ll find yourself asking, Why Won’t My Pictures Import to my Computer? We will provide solutions to this query. 

If your Windows 10 photo import isn’t functioning, your settings or computer/camera might be the issue. Because of the antivirus, your data may not have gotten imported. You could check your storage permissions or use the built-in Windows troubleshooter for Photos. If that doesn’t work, try updating your Photos app to resolve any underlying problems.

The article addresses several solutions to the aforementioned problem and provides a step-by-step application guide. Continue reading to learn about other ways to import images in Windows 10.

Why Won’t My Pictures Import to my Computer?

Checking Storage Permissions

The first thing you may do is re-insert your storage media, whether a Flash drive, SD card, external hard disc, or smartphone. You may plug the medium in once, then remove it and re-insert it after a few minutes. 

allow apps

If photographs imported on your Windows 10 computer aren’t functioning after you’re sure you’ve inserted your storage media correctly and enabled the appropriate rights, you may attempt the alternative options. Make sure you’ve enabled all of the permissions you’ll need to transfer/import pictures.


Photos is a Windows Store application that uses Microsoft’s proprietary UWP format, which creates a slew of issues. The built-in Windows troubleshooter for Photos and other Windows programs is the first place to look for a solution. This is often the answer to Why Won’t My Pictures Import to my Computer.

troubleshoot windows apps

Navigate to Settings, Update & Security, Troubleshoot, and Additional Troubleshooters. To test if this addresses the problem, go to Windows Store Apps and choose Run the troubleshooter.

Connect Via USB

Most cameras come with two cables: one for watching your TV and another for connecting to your PC. To transfer photographs, you’ll need to locate one that connects to your computer. usb cable

Connect the tiny end of the transfer cable to your camera or smartphone and the bigger end to your computer’s USB port. If the USB plug won’t fit into the port, flip the plug over and try again.

See also: 13 Ways to Fix USB Ports Not Working Error

Adobe Bridge

If you can’t seem to get Windows 10 to let you import photos, you might want to look into purchasing a third-party program. The Adobe Bridge is a robust asset manager that allows you to examine effortlessly, manage, change, and publish various materials, as well as perfectly import photographs from mobile devices. This software can help with your problem of why won’t my pictures import to my computer.

adobe bridge

You may import pictures and videos from your mobile or digital camera, bulk import/export, evaluate Libraries assets and modify photo capture time using Adobe Bridge. Because the Bridge interacts smoothly with these programs, you can easily import photos from Adobe Stock and other libraries.

Update Photos App

You should first update the Photos app, which hopefully increases the functionality while also fixing any issues. To do so, open the Microsoft Store app and select Downloads and Updates from the three-dot menu icon in the top-right corner. 


Click Get updates on the new screen. If there is an update for the Photos app that you haven’t loaded yet, it will display in the download queue and begin to download and this will help you fix why won’t my pictures import to my computer issue.

Check Camera Settings

If you’re experiencing trouble importing photos into your PC, it might be a problem with your camera settings. Check your camera settings if you’re trying to import images from your camera. camera

To address the problem, check your camera configuration and confirm MTP or PTP mode before importing. You also have this problem on your phone, and make sure the connection mechanism for your phone is set to MTP or PTP before trying to import photographs. Checking camera settings once in a while is also good, because it will help you get your answer to why won’t my pictures import to my computer most of the time.

Check The Antivirus Settings

Photo importing problems may be caused by your antivirus software. All cameras and phones connect to a computer via a USB connection. Many antivirus programs will automatically block USB devices to prevent malware from spreading. 

why won't my pictures import to my computer antivirus

This function might sometimes block you from importing photographs to your PC. The only way to solve it is to check your antivirus settings. You might be able to solve the problem by just turning off your antivirus software. If you can’t locate the feature preventing photo import, the next best solution is to turn off your antivirus for a while.

See also: Best Antivirus for Mac

Reset Photo App

Resetting will sometimes help you solve why won’t my pictures import to my computer  problem. The cache of the Photos app will get cleared, and all of the app’s data will get reset to default. To do so, right-click the Start menu and select Apps and Features from the option that appears. 

reset photos

Then, scroll down to Photos in the list, select Advanced Settings, and then Reset in the next box. It will clear all data from the Photos app, including any stored image presets or preferences, and restore it to its factory defaults.

Connect Your SD Card to a Card Reader

Sometimes to fix why won’t my pictures import to my computer it can be as simple as simply using a card reader to insert the SD or microSD card. After that, right-click the new drive that represents your SD card on your PC and select Autoplay. You should now be able to upload photographs.card reader

Since you’ll have to remove your SD card and connect it to a card reader every time you wish to transfer photos from your camera or phone, this is only a workaround. Nonetheless, many users have stated that it works, so give it a shot.

Use Third-Party Applications

If you’re experiencing trouble importing photos into your computer, you might be able to address the problem why won’t my pictures import to my computer with third-party software. Several excellent photo management tools are available, but ACDSee Photo Editor and Photo Manager Deluxe stand out.


Both applications have a user-friendly interface. So you should be able to import your photos without any issues if you utilize them.


To summarize, not being able to import photographs on Windows 10 can be aggravating. However, a positive attitude and the proper answers might assist you in resolving the problem of why won’t my pictures import to my computer.

See Also: 6 Ways To Fix Could Not Connect To Steam Network Error