Amazon is an American company. Earlier, it used to provide services related to online shopping only. But now it offers online streaming videos also. Amazon Prime is a child company of Amazon. It is concerned with providing the latest entertainment videos in the form of movies, web series, short stories, etc. Sometimes users face Amazon Prime Video Error Code 7031 problems also.

To fix this error, you could try changing or updating your web browser, refreshing your amazon prime video app, etc.

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amazon prime

Their content includes Amazon Originals as well. Amazon provides content in global languages and some Indian languages as well. The Prime members of Amazon are the ones to have access to Amazon Prime benefits. With this membership, you get help in online shopping from Amazon. The subscription rate for Amazon Prime is pocket-friendly, making it the first choice of many users worldwide. After Netflix, Amazon Prime is the most preferred online video streaming application. Like all other admirable applications, Amazon has some bugs that might prohibit you from the continuous entertainment flow. Many users have mentioned this error. Here in this article, we shall discuss this issue in detail.

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Possible Causes Of The Amazon Prime Video Error Code 7031

Amazon Prime Video Error Code 7031! The company has not found any possible cause for this error. They have only made assumptions. And accordingly, they suggest the methods to deal with it. We have given the possible causes of it because it becomes straightforward to tackle any technical issue. When you know the possible reasons behind it. Following are some possible causes of the Amazon Error Code 7031:amazon prime error

  • Browser
  • ‘Do not track’ enabled
  • Server hangout
  • Incomplete verification for third-party service providers.

How To Fix The Amazon Prime Video Error Code 7031

Amazon Prime Video Error Code 7031! This section will discuss some of the easiest and simplest steps. That is to tackle this error. We have already discussed the possible causes of it.  how


Thus it would now be relatively easy for us to deal with it. Following are the methods to deal with this error.

Change Or Update Your Web Browser

Amazon Prime Video Error Code 7031! Amazon Prime videos do not work smoothly if you use it in the old version of any browser. They resist running smoothly with browsers with a chromium base. We can find this error in systems with old web browsers. All you have to do is to update your system’s browser. Follow the given steps to update your browser on your PC.

  1. Go to the Control panel.
  2. Scroll down for the Windows update utility option.
  3. Search for the Updates link.
  4. Search for browser updates if available.

windows update

This will update your browser on your PC. Do you exercise Amazon Prime on your smartphone? Then, you can update it from the respective application store from where you installed it. This would eradicate this error if an old browser version were the cause. If the error persists, you can also try the following method.

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Disable The ‘Do Not Track’ Option

There are some possible reasons for this error. They include enabling of ‘Do not track’ option of your browser. Amazon Prime does not work if you have enabled it on any system. The browser’s ‘Do not track’ facility does not allow any website to track your activities. This might lead to the given error. To tackle this issue, you need to disable this facility. The following steps are to disable the ‘Do not track’ option.

  1. Go to the options of your browser.
  2. Search for Settings.
  3. Scroll down for Privacy.
  4. Switch off the do not track option.

disable the 'do not track' option

Now, doing this will disable this facility from your browser. This would help you to encounter Error Code 7031. In case it doesn’t, you can proceed to the following method.

Refresh The Amazon Prime Video App

Sometimes, the culprit may be neither your system nor your browser. But the server of Amazon Prime Video itself. The heavy usage load sometimes makes the servers faulty. That leads to the Amazon Prime Video Error Code 7031. prime video appIn this case, you can refresh the Amazon Prime video application by uninstalling it. And then reinstalling it. This might help to reconnect to the server or recharge your application. If refreshing the application does not work, you can wait a moment or two. Because, in such cases, the company makes sure they fix the fault soon.

Complete Verification For Third Party Service Providers

 Third-party service providers such as Play On are some famous applications. They allow you to access a few of the contents of Amazon Prime videos. They take a subscription charge for this service. Many users who try to access Amazon Prime Video through these applications encounter the Amazon Prime Video Error Code 7031. In this case, the cause of this error might be incomplete verification. As mentioned earlier, Amazon prime video is very strict about security measures. Thus, they do not provide service to users the site has not verified.  Complete the two-step verification process to tackle this error.

The following are the steps to complete verification:

  1. Log in to your Amazon account.
  2. Scroll down for the Advanced Settings Option
  3. Click the ‘Two-Step Verification.’
  4. Follow the instructions to complete the ‘Two-Step Verification process.
  5. Log out as you complete and then log in to check changes in the action.

complete verification for third party service providers

This would remove this error. You can restart your activity to check whether the error code still exists.


What causes Amazon Prime Video Error Code 7031?

Various issues, including network connectivity problems, outdated software, or issues with the Amazon Prime Video server, can cause this Error .

How can I fix Amazon Prime Video Error Code 7031?

To fix Amazon Prime Video Error Code 7031, try restarting your streaming device, clearing the app cache, checking your network connection, or updating your device's software.

How do I restart my streaming device?

To restart your streaming device, unplug it from its power source, wait 30 seconds, and then plug it back in. Wait for it to fully restart before streaming Amazon Prime Video again.

How can I check my network connection?

To check your network connection, try accessing other websites or streaming services on your device. If you cannot connect, try resetting your modem/router or contacting your internet service provider.

How can I update my device's software?

To update your device's software, go to the Settings menu, select System, choose Software update, and follow the prompts to download and install any available updates.

What should I do if none of these solutions fix Amazon Prime Video Error Code 7031?

If none of these solutions fix the error, try uninstalling and reinstalling the Amazon Prime Video app or contacting Amazon Prime Video support for further assistance.


We are mentioning methods which our customers reciprocated most effectively and positively.  To counter the Amazon Prime Video Error Code 7031. If you follow them correctly as described, these methods will eradicate this error. 

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